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Serving over 55,000 Successful Businesses
Frequently Asked Questions

What types of merchants does MCPS approve?
Merchants’ Choice Payment Solutions processes credit and debit card transactions for more than 55,000 businesses across the nation, spanning most any conceivable industry – from Retail to Government. From Restaurant to Internet. Ask us how you can open an account with MCPS and begin accepting electronic payments for customer purchases. Select MERCHANT RATE COMPARISON on our home page now so we can contact you.

Can I be approved if I have bad credit or no credit?
MCPS has one of the highest approval rates in the industry. There are no application fees, so contact us today.

What credit cards will I be able to accept?
MCPS offers merchants the ability to accept Visa, MasterCard, American Express, Discover, and JCB along with a multitude of other products or services. Contact your local sales representative or Customer Support to inquire about how you can add more to your existing account.

When can I start accepting credit cards?
Merchant accounts are generally approved within 24 hours. Thereafter, if there are no outstanding issues with your terminal or software, merchants can begin processing payments on the next business day.

I'm not sure what terminal, equipment or software is best for my business?
Please consult with your local sales representative regarding the various options available so that they may match your unique business requirements with the best point-of-sale solution for you.

Will I be trained to use the credit card terminal?
Please contact your sales representative or contact us toll-free at 1-800-327-0093 (24 hours a day, 7 days a week), so you can get help at any time.

When do my transactions get funded?
Typically in 2-3 banking days after the bank receives the transaction for the Merchant to receive funding, although in other cases it occurs the next day.

Will I receive a statement?
MCPS mails a monthly statement with detailed charges, all deposits, and totals for that month. Also as a subscriber to eMerchantSupport you can log on at any time to view, print or download past statements.

What if I need help with my account?
Please contact Customer Service at 1-800-327-0093 for more information on how our Customer Support Group can help your business. Technical Support is available 24 hours a day, 7 days a week. In addition, merchants may review their account at any time online at www.eMerchantSupport.com.

What is your privacy policy?
Our privacy policy is listed within our website for you to review.

How do I change my bank account information?
To change your checking account information, you can fax us either a pre-printed voided check along with your merchant ID# and signature, or a bank letter on bank letterhead with the new account information, along with your merchant ID# and signature. Fax to customer service at¬ 1-800-971-1063.

How do I get a voice authorization?
See our information online about voice authorizations.

How do I cancel or pay off the lease of my equipment?
You will need to contact your leasing company directly.

Can I use my PC to process transactions instead of a terminal?
Yes. MCPS allows you to use software applications to simulate electronic terminals.